FAQ
Frequently asked questions about Permadoc, our medical care center in Thiers.
Access and hours
Do I need an appointment?
Yes, all consultations at Permadoc are by appointment. Same-day time slots are released 8 hours before each consultation, on Doctolib or by calling the front desk. This system keeps consultations flowing and minimises your time in the waiting room.
What are the opening hours?
The office is open every day from 10h to 23h, including Sundays and public holidays. The front desk answers calls 10am–8pm on weekdays, Sunday 10am–2pm.
Where is Permadoc located?
3 place de l'Europe, 63300 Thiers. Large private parking lot in front of the office (easy access), wheelchair ramp, 5 minutes walk from Thiers train station.
Is the office wheelchair accessible?
Yes. Step-free access from the pavement, accessible waiting room, consulting rooms and toilets.
Fees and reimbursement
Are you conventionné?
Yes, Sector 1 — no surcharge on standard consultations. Consultations are reimbursed by the French Assurance Maladie (carte Vitale) as usual, with the supplementary insurance share covered by your mutuelle.
How much does a consultation cost?
General medicine consultation: €30 (Sector 1 conventionné rate). Sutures, splints and technical procedures may incur an additional reimbursable charge — ask the front desk for details.
Do you accept the European Health Insurance Card (EHIC) and international visitors?
Yes. EU/EEA visitors with an EHIC card are covered as usual. Non-EU patients pay on site and receive a feuille de soins for their insurer. The fee is identical regardless of nationality.
What if I don't have a carte Vitale?
You can still consult. A paper feuille de soins is issued; you submit it to your insurer for reimbursement.
Services and equipment
What services are offered?
Same-day general consultation (infections, minor injuries, acute issues), vaccinations, prevention check-up, screening (dermatoscopy, cervical smear, spirometry), technical procedures (ultrasound), psychiatry consultations. For prescription renewals, sick leave extensions and medical certificates, please consult your primary care physician.
Are children welcome?
Yes, from infants to teenagers. For paediatric minor injuries (cycling falls, minor wounds, otitis, mild burns) we are equipped and trained. Vaccines from the official immunisation schedule are administered on site.